Effective Date: April 13, 2026
GoDrive (“we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, share, and protect your information when you use the GoDrive mobile application, website, and related services (the “Services”).
By using GoDrive, you agree to this Privacy Policy.
1. Information We Collect
We collect information you provide directly, information collected automatically, and information from third parties.
A. Information You Provide
- Full name
- Phone number
- Email address
- Profile photo
- Date of birth, nationality, and address (for driver onboarding where applicable)
- Vehicle and document information (for drivers)
- Wallet/payout details (such as selected payout method, IBAN/RIB/CIN/VAT or equivalent details where applicable)
- Support messages and communications with us
B. Information Collected Automatically
- Device information (device model, OS, app version, identifiers)
- Log and usage data (app events, session data, crash reports)
- Approximate and precise location data (when enabled)
- Push notification tokens
- Transaction and activity data within the app
C. Information from Third Parties
- OTP/SMS verification providers
- Payment and payout service providers
- Map/location service providers
- Analytics and crash reporting tools (if enabled)
2. How We Use Your Information
We use your information to:
- Create and manage your account
- Verify identity and prevent fraud
- Send OTPs and authenticate login
- Provide ride, delivery, and freight functionality
- Match users and drivers
- Process wallet top-ups, payouts, and transaction history
- Provide support and resolve issues
- Improve app performance, reliability, and safety
- Send service-related notifications
3. Location Data
GoDrive may collect location data:
- While the app is in use, and
- In some cases in the background (for trip tracking, route updates, and service status), depending on your permissions.
You can manage location permissions in your device settings. Some features may not work without location access.
4. Camera and Photo Access
GoDrive may request access to:
- Camera (for taking profile/document/verification images)
- Photo Library (for uploading existing images)
We only access these features when you take an action requiring them.
5. How We Share Information
We may share data with:
- Drivers and users as needed to provide service (e.g., profile basics, trip details)
- Service providers (OTP, hosting, analytics, customer support, payment/payout processing)
- Authorities/law enforcement where legally required
- Business successors in case of merger, acquisition, or asset transfer
We do not sell personal information.
6. Data Retention
We retain personal information as long as necessary to:
- Provide Services
- Comply with legal, tax, accounting, and regulatory obligations
- Resolve disputes and enforce agreements
Retention periods vary by data type and legal requirements.
7. Data Security
We implement reasonable technical and organizational safeguards to protect your data.
No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.
8. Your Rights and Choices
Depending on your location, you may have rights to:
- Access your personal data
- Correct inaccurate data
- Delete your data
- Object to or restrict certain processing
- Withdraw consent (where processing is based on consent)
You can also:
- Update profile details in-app
- Disable permissions in device settings
- Contact us to request account or data actions
9. Children’s Privacy
GoDrive is not intended for children under 18 (or the minimum legal age in your region).
We do not knowingly collect personal data from children.
10. International Data Transfers
Your data may be processed in countries other than your own, where data protection laws may differ.
We take appropriate safeguards for such transfers where required by law.
11. Third-Party Services
Our Services may include links or integrations with third-party services (maps, payments, OTP providers).
Their data handling is governed by their own privacy policies.
12. Changes to This Policy
We may update this Privacy Policy from time to time.
If we make material changes, we will update the “Effective Date” and may notify you through the app or other channels.
13. Contact Us
If you have privacy questions or requests, contact us at:
- Email: dev@visualvortexagency.com
- Company: GoDrive
Cookies
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If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
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These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
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How long we retain your data
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For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
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Where your data is sent
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